The ETTO Principle: Efficiency-Thoroughness Trade-Off: Why Things That Go Right Sometimes Go Wrong
| Author | : | |
| Rating | : | 4.68 (851 Votes) |
| Asin | : | 0754676781 |
| Format Type | : | paperback |
| Number of Pages | : | 162 Pages |
| Publish Date | : | 2014-04-27 |
| Language | : | English |
DESCRIPTION:
While in some cases the adjustments may lead to adverse outcomes, these are due to the very same processes that produce successes, rather than to errors and malfunctions. This bias towards the study of performance failures, leads to a neglect of normal or 'error-free' performance and the assumption that as failures and successes have different origins there is little to be gained from studying them together. Countless books and papers have been written about how to identify, classify, eliminate, prevent and compensate for it. The ETTO Principle looks at the common trait of people at work to adjust what they do
Excellent fresh perspective on a complex topic - ETTO is bang on Thank you Dr. Hollnagel. The ETTO principle resonates as a practical and workable premise from which to begin to address the complexity of healthcare. The specialised reductionist models that have been purported to apply to healthcare (Swiss Cheese, Root Cause Analysis) may be asking the wrong question.. Bookworm said Thorough, practical and thought provoking. This is an interesting book. The examination of accidents is nothing new, there are dozens of models and hundreds of books. This book stands aside as it takes a different view - things mostly go right. This book describes the way in which people make trade-offs all the time - sometimes it doesnt work ou. "Useful review of decision making in organizations" according to White Wolf. Hollnagel describes a general principle, the efficiency-thoroughness trade-off (ETTO), that he believes almost all decision makers use. ETTO means that people and organizations routinely make choices between being efficient and being thorough. For example, if demand for production is high, thoroughness
Erik Hollnagel has published more than 250 papers and authored or edited 13 books, some of the most recent titles being Resilience Engineering Perspectives: Remaining Sensitive to the Possibility of Failure (Ashgate, 2008), Resilience Engineering: Concepts and Precepts (Ashgate, 2006), Joint Cognitive Systems: Foundations of Cognitive Sys
'This author isn't afraid to identify some of the elephants in the room of safety and supports his position with technical references.' --Safety WA, February 2014