Do the Right Thing: How Dedicated Employees Create Loyal Customers and Large Profits (paperback)
| Author | : | |
| Rating | : | 4.62 (728 Votes) |
| Asin | : | 0132763575 |
| Format Type | : | paperback |
| Number of Pages | : | 288 Pages |
| Publish Date | : | 2015-10-08 |
| Language | : | English |
DESCRIPTION:
J. Spiewak said Excellent read with excellent points to reflect on. Just because the author was an airline CEO and a lawyer doesn't mean that it is a dry incomprehensible book. I found this read to be very easy, down to earth, and eye opening. For any young professional looking to advance their understanding of organizational psychology, or for that matter, anyone seeking knowledge of how to operate and direct a business, this book provides great direction and sheds light on topics that might go un-thought of.H. Stories from the great Southwest Making no pretense of writing a 'how-to' framework for leadership, former Southwest Airlines CEO James Parker never-the-less delivers a delightful book of stories that show how authentic leadership connects with employees to deliver value for customers and shareholders alike. The stories are interesting, the style is comfortable, and the book is an easy and enjoyable read that will have you thinking about such things as your most memorable inte. "Practical yet insightful" according to Pearl Daly. Written from a former (and successful) CEO's perspective, this book provides a practical yet insightful view of how to reap large profits while aiming to ensure that everyone (from the janitor to the executive manager) has FUN in the process.As the name suggests, Parker's book shares how he actively created a culture whereby employees wanted to just `do the right thing'. Having a highly engaged workforce that wanted the company to succeed first
A must read for my management team. It will forever change the way you view the employees in your organization."--Beverly K. A must-read for today's leaders."--Professor Deborah Ancona, Seley Distinguished Professor of Management and Faculty Director of the MIT Leadership Center, Sloan School of Management "You'll laugh and cry reading Jim's book, and probably won't be able to put it down. Parker offers deeply personal insights into that culture, revealing how those same principles are used by other people and organizations, showing you that it's really not that hard to Do The Right Thing!Why doing what's right is the surest way to optimize and sustain valuePutting people firsthonestly, for realFinding great leaders at every level of the organizationHiring for atti
The result: Southwest's revenue passenger miles for 4Q01 dropped by only 0.5%, and its market cap soon exceeded all its major competitors combined. Discover how great leaders are found at every level, "hire for attitude and train for skills," achieve unparalleled teamwork, and actually make work fun. But most companies would rather slash costs, cut headcount, replace well-paid employees with lower-paid employees or outsourced workers, and reduce customer service. People matter most. No wonder so many fail and how others focused on doing the right thing can remain profitable and growth-oriented for decades. Everyone knows that. James Parker shows why "doing the r
During Parker’s tenure as CEO, Southwest Airlines was named one of America’s three most admired companies, one of America’s 100 best corporate citizens, one of the world’s most socially responsible companies, and worldwide airline of the year. A lawyer by trade, he spent fifteen years as General Counsel of Southwest Airlines before being selected to lead the company. Parker served as CEO and vice chairman of the board of So